Exchange & Returns Policy

Customer satisfaction is important to us. We offer a clear and fair return and exchange policy.
 
You may request a return or exchange in the following cases:
 
 
 
The product arrives damaged
 
 
 
The product does not match the deion
 
 
 
You received the wrong item
 
 
 
Return Conditions:
 
 
 
The request must be submitted within 7 days of receiving the order
 
 
 
The product must be unused and in its original condition
 
 
 
Proof of purchase (invoice or order number) is required
 
 
 
Non-Returnable Items:
 
 
 
Used products
 
 
 
Items damaged due to misuse
 
 
 
Customized products (if applicable)
 
 
 
Refund Process:
 
 
 
The request is submitted to customer support
 
 
 
Once approved, the refund will be processed within 5–10 business days, depending on the payment method